- 80%Less time on internal processing
- 6 monthsFrom first assessment to delivered change
- Process firstEvery process was streamlined before anything was automated
Staff have been able to move from ‘fire-fighting’ to having the time to respond comprehensively.
The problem
Utmost Group is a life assurance group serving clients across multiple European markets. Its processes were clearly defined, but every one of them was run by hand.
That manual work put a ceiling on how efficient the business could be. And Utmost needed the change to land within months.
What we did
We started with a process debt assessment, working out which processes were slowing things down and why.
Then we streamlined those processes before automating any of them. That way, automation would speed up work that already ran smoothly.
We delivered the change within six months of starting.
The impact for Utmost
Internal processing time fell by 80% within six months. Teams that had been fire-fighting now have time to respond to clients properly.
Sorting the process first is what made the automation stick.
Want results like this?
Start with a free hour consultation. You’ll leave with an operations scorecard, industry benchmarks and a clear first step.